Introduction To Coastal Scent
Coastal Scent is a family-owned business founded in 2005. The brand emerged for cosmetic products. It has the premier quality makeup products in the lowest price available for customers with best customer services which makes the company stand out of the crowd. The founders of the company have a mission to provide their customers the high-quality products under their budget on an online platform without leaving their wallet empty after shopping.
The founders, Dorothy and Reto Kramer both handle different departments of the company. Dorothy is president of Product Development while Reto is a technology-oriented person whose domain is software engineering. So Dorothy looks after the products and Reto takes care of the website. The duo believes that a company is good and successful only because of its employees and their employees are supporting and working hard enough to make it the best company in the industry.
Coastal Scent is a very popular and fan-favorite brand. As the founders themselves ask their customers about their requirements and provide them the best solution by their products. Coastal Scent Offer cosmetics and natural products. The company focuses on the satisfaction of the customer after receiving products, so it allows their customer to be fully satisfied or if they are not satisfied then they can return the product for refund or replacement.
To avoid further return process, customers are advised to order carefully if still, they have queries they can contact the customer care support. Changes can be made to the order before the order is processed. No changes can be done once the order gets into the process.
Products and Services by Coastal Scent
Coastal Scent Offer products under several categories like brushes, eyes, lips, face, custom and natural. They have more than 800 products available to customers. Products like brush sets, eye shadow palettes, lipsticks, empty palettes, etc and in natural they have butter, oil and project Ghana.
The company is spread worldwide so it ships its products in five working days that is from Monday to Friday for domestic as well as international orders. Once the order is placed successfully customer will get the confirmation email for the same. Customer can choose the shipping type that is standard or expresses while placing the order. The estimated delivery date depends on the destination address and the shipping type that the customer chooses for its delivery. Estimated delivery date will be mentioned in the confirmation email. The company will deliver the product before or on the mentioned date.
There are promotional rewards and discounts also available on the products which a customer can collect to avail discount on prices. Customer can get all the points and rewards information on their email by registering on the website through their email addresses.
Customer’s satisfaction is the major part here so the company wants its customer to be fully satisfied with the products. But in case the customer is not satisfied with the product then they can return the product within 30 days from purchase. The return should be packed in the original package enclosed with the invoice. Once the company receives the returned product they will send a confirmation email to the customer and within 24-48 hours the refund amount will be initiated or if it is for replacement then within the same timeline the exchange product will be shipped. Customer will get the full refund amount excluding the shipping charges. Once the order is placed and it gets into the process after that customer cannot make any changes to the order.
How to use Coastal Scent Coupon Codes?
Customers can collect points and Coupon Codes from varies activities on the website like creating an account, liking official page of the Coastal Scent one social media platform and sharing it to their friends and inviting their friends for creating an account. After collecting points from activities, they can convert it into dollars and then this can be used to purchase products. Customer can register on the website to through their email address to get all the notification of discounts and available Coupon Codes. Then they can use these codes at the time of placing an order to avail the reduced prices.
Frequently Asked Questions
Is there any affiliate program?
Yes, we have an affiliate program, please create an account on the website. You can publish or promote our marketing assets on your website or blogs to earn the commission. You can also refer to your friends and can earn points for the same.
How to track my orders after placing?
Once you place your order successfully on the website, you will receive a confirmation email. After your order gets into the shipping process you will receive a tracking link in the email. Please allow at least 24 hours for the first status to be updated on the tracking. You can track your products for every process and you will also be notified for each status update.
How can we get all the updates from the company?
You can register yourself on the website through your email address. Please visit the website and at the bottom of the page, you can see a column to register. Write your email address on the blank box and click on submit. It will send you a confirmation email on the mentioned id. After this, you will be notified for every latest collection, discounts and Coupon Codes available on the website.
Do your products get tested on animals?
No, our products are cruelty-free products. We never test our products on animals, neither any animal is harmed for any of our processes. Our suppliers are also selected who are in the same believed of cruelty-free.
Customer Care Details
The Coastal Scent has a dedicated team of customer care support to assist their customer 24/7 in all the queries. Within 24-48 hours the team reverts back to every query. If the customer wants to get in touch by call they can call on mentioned numbers.
Phone: (909) 297-5435 ,(800) 587-4206 (toll-free)
Fax: (239) 790-5166
Mailing Address: Coastal Scents, 105 Commerce Dr, Aston, PA 19014, UNITED STATES